Legal · Mandated by SEBI

Investor Charter for Research Analysts

Published under Regulation 24(9) of the SEBI (Research Analysts) Regulations, 2014, in the form prescribed by SEBI circular SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/81 dated June 2, 2025, as consolidated at Annexure D of the Master Circular for Research Analysts dated February 6, 2026.

SEBI Registered Research Analyst

Registration No. INH000024675 under SEBI (Research Analyst) Regulations, 2014. Validity: perpetual unless suspended or cancelled by SEBI.

Sections A to F are SEBI's prescribed text and are reproduced word for word. Anything specific to Tradzo Research — our own statements, contact points and disclosed timelines — appears under a separate heading marked as a Tradzo Research disclosure.

A. Vision and Mission Statements for investors

SEBI prescribed text — reproduced verbatim

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Tradzo Research — our own vision and mission

Tradzo Research disclosure — not part of SEBI's prescribed text

Vision: To enable retail investors in India to take informed, research-led trading and investment decisions through objective recommendations that are free from conflicts of interest.

Mission: To provide high-quality, structured research on Indian capital markets — across equities, futures, and options — and to deliver it through fair, transparent, and SEBI-compliant channels that respect investor rights.

B. Details of business transacted by the Research Analyst with respect to the investors

SEBI prescribed text — reproduced verbatim

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities.
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
To provide research recommendation, based on analysis of publicly available information and known observations.
To conduct audit annually
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.

C. Details of services provided to investors (No Indicative Timelines)

SEBI prescribed text — reproduced verbatim

Onboarding of Clients
- Sharing of terms and conditions of research services
- Completing KYC of fee paying clients
Disclosure to Clients:
- To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any
- To disclose the extent of use of Artificial Intelligence tools in providing research services
- To disclose, while distributing a third party research report, any material conflict of interest of such third party research provider or provide web address that directs a recipient to the relevant disclosures
- To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst.
To distribute research reports and recommendations to the clients without discrimination.
To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services
To treat all clients with honesty and integrity
To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.

Research products offered by Tradzo Research

Tradzo Research disclosure — not part of SEBI's prescribed text

Research recommendations on listed Indian equities, futures, and options (intraday, short-term, positional).
Structured trade ideas with entry, stop-loss, targets, and rationale.
Performance reporting and historical track records of published calls.
Educational research articles and market commentary.

Tradzo Research does not execute trades on your behalf, does not handle client funds or securities, and is not a broker.

Service timelines disclosed by Tradzo Research

Tradzo Research disclosure — not part of SEBI's prescribed text

SEBI does not prescribe indicative timelines in Section C. The timelines below are the ones Tradzo Research discloses under the Annexure D obligation “to disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines”.

Activity	Timeline
KYC of fee-paying client at onboarding	To be confirmedCompliance Officer to set the KYC turnaround before this row is published
Issuance of research recommendation	As per the agreed delivery schedule
Publication of disclosures and disclaimers	Concurrent with every recommendation
Maintenance of records (calls, rationale, evidence)	At least 5 years (Regulation 25(2))
Acknowledgement of investor query / complaint	Within 1 working day
Redressal of investor grievance	No later than 21 calendar days from receipt (Regulation 26B(1))

D. Details of grievance redressal mechanism and how to access it

SEBI prescribed text — reproduced verbatim

1. Investor can lodge complaint/grievance against Research Analyst in the following ways:

Mode of filing the complaint with research analyst

In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

Mode of filing the complaint on SCORES or with Research Analyst Administration and Supervisory Body (RAASB)

SCORES 2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner) (https://scores.sebi.gov.in)
Two level review for complaint/grievance against Research Analyst:
- First review done by designated body (RAASB)
- Second review done by SEBI
Email to designated email ID of RAASBTo be confirmedRAASB designated email ID — Compliance Officer to confirm with BSE Limited, presently recognised as RAASB

2. If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.

With regard to physical complaints, investors may send their complaints to:

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051

How to raise a grievance with Tradzo Research

Tradzo Research disclosure — not part of SEBI's prescribed text

21 calendar days is an absolute outer limit

Regulation 26B(1) of the SEBI (Research Analysts) Regulations, 2014 requires a Research Analyst to redress investor grievances promptly, but not later than twenty-one calendar days from the date of receipt of the grievance. Tradzo Research will redress every grievance within 21 calendar days of receiving it, whichever internal stage it reaches. The stages below run inside that limit and never extend it — escalating from Level 1 to Level 2 does not add any further time.

Level 1 — Customer Care: Write to support@tradzo.in or call +91 79 4039 1464. We acknowledge within 1 working day and aim to resolve within 7 working days, inside the 21 calendar day limit above.
Level 2 — Compliance Officer: If Level 1 has not resolved your grievance, escalate to Mrs. Shweta Patel, Grievance / Compliance Officer, at shweta.patel@tradzo.in or +91 79 4039 1464. This escalation is handled within the same 21 calendar day limit — it does not restart or extend the clock.
Level 3 — SEBI SCORES 2.0, RAASB and ODR: If you are not satisfied with our response, you may take the matter to SEBI or to the Online Dispute Resolution mechanism using the routes in Section D above.

A complaint may be lodged on SCORES within a period of one year from the date of occurrence of the cause of action, where you have first approached us and we have rejected the complaint, you have received no response from us, or you are not satisfied with our reply or redressal. SEBI may reject a complaint filed beyond that period.
A complaint against a Research Analyst on SCORES 2.0 goes through a two level review: the first review is done by the designated body (RAASB) and the second review is done by SEBI.
Dispute resolution through the ODR Portal may be initiated either after exhausting the routes above or at any stage of those escalations — before them or at the end of them.
For any queries, feedback or assistance you may contact the SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
Fee payment through the Centralized Fee Collection Mechanism (CeFCoM) of RAASB is available only where the Research Analyst has opted for the mechanism. To be confirmedWhether Tradzo Research has opted into CeFCoM — Compliance Officer to confirm

E. Rights of investors

SEBI prescribed text — reproduced verbatim

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure- Right to receive information about all the statutory and regulatory disclosures
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be informed of the timelines for each service
Right to be Heard and Satisfactory Grievance Redressal
Right to have timely redressal
Right to Exit from Financial product or service in accordance with the terms and conditions agreed with the research analyst
Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
Additional Rights to vulnerable consumers- Right to get access to services in a suitable manner even if differently abled
Right to provide feedback on the financial products and services used
Right against coercive, unfair, and one-sided clauses in financial agreements

F. Expectations from the investors (Responsibilities of investors)

SEBI prescribed text — reproduced verbatim

Do’s

i.Always deal with SEBI registered Research Analyst.
ii.Ensure that the Research Analyst has a valid registration certificate.
iii.Check for SEBI registration number.Please refer to the list of all SEBI registered Research Analyst which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
iv.Always pay attention towards disclosures made in the research reports before investing.
v.Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through Centralized Fee Collection Mechanism (CeFCoM) of RAASB if research analyst has opted for the mechanism. (Applicable for fee paying clients only)
vi.Before buying/ selling securities or applying in public offer, check for the research recommendation provided by your Research Analyst.
vii.Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation.
viii.Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services.
ix.Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst.
x.Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.
xi.Always be aware that you will not be bound by any clause, prescribed by the research analyst, which is contravening any regulatory provisions.
xii.Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don’ts

i.Do not provide funds for investment to the Research Analyst.
ii.Don't fall prey to luring advertisements or market rumors.
iii.Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
iv.Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst.

Registered Office

Tradzo Research disclosure — not part of SEBI's prescribed text

Tradzo Research

SEBI Registered Research Analyst · Reg. No. INH000024675

A-416 Sumel 11, Nr. Namaste Circle,

Shahibaug, Ahmedabad, Gujarat — 380004

Grievance / Compliance Officer: Mrs. Shweta Patel · shweta.patel@tradzo.in · +91 79 4039 1464

+91 79 4039 1464 support@tradzo.in www.tradzo.in

Standard warning and disclaimer

Tradzo Research disclosure — not part of SEBI's prescribed text

Investment in securities market are subject to market risks. Read all the related documents carefully before investing.

Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.

This Investor Charter is published in compliance with Regulation 24(9) of the SEBI (Research Analysts) Regulations, 2014 and SEBI circular SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/81 dated June 2, 2025, as consolidated at Annexure D of the Master Circular for Research Analysts dated February 6, 2026. Sections A to F reproduce SEBI's prescribed text verbatim. Tradzo Research reviews this page and updates it in line with any future SEBI directions.